FAQ
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How can I purchase MontBell items?
A:
Please visit our Dealers page to find a retailer in your area. MontBell is committed to our network of authorized and experienced retailers. We encourage you to visit one of these specialty shops to receive expert advice on MontBell products.
If there are no MontBell retailers in your local area, you are welcome to purchase items directly from MontBell America Inc. via our online store. Our website currently accepts Visa, MasterCard, American Express, and Discover.
Q:
How can I locate a MontBell dealer near me?
A:
Please click here to find a MontBell Dealer in your area.
Q:
What is MontBell’s Warranty & Repair Policy?
A:
MontBell’s warranty covers all defects in materials and workmanship to the original owner for the lifetime of the product. If a product ever fails due to a manufacturing defect, MontBell will repair the product, or replace it, at our discretion. This warranty does not cover damage(s) caused by accident, improper care, negligence, alterations, or normal wear and tear. Damage(s) not covered under warranty will be repaired at a reasonable rate and a fee will be charged for shipping.
All shipping to the MontBell Warranty Department must be pre-paid. MontBell also recommends all items are shipped via a courier with tracking capabilities and insurance, as MontBell cannot be liable for packages lost or damaged while in transit. All Items returned for warranty or repair inspection must be clean, no exceptions. Any dirty items returned for inspection may be refused and or subject to a mandatory cleaning fee. If you would like to send an item back for warranty or repair inspection please click here to download the required form.
Q:
What is MontBell’s Return & Exchange Policy?
A:
MontBell is proud of the products we produce, if, for any reason, you decide that the product(s) you ordered does not fit or is not exactly what you desire, we will take it back as a return or exchange. Please send the unused product(s) in its original condition with the hangtags still attached to us within 30 days of shipment with a copy of your Receipt and Return & Exchange form. We will either issue a credit or exchange the item(s), at your discretion. This clause excludes returned items that have been damaged, washed, or worn. All items will be accepted at MontBell’s discretion.
Q:
What are MontBell’s shipping policy & rate quotes?
A:
Domestic Orders (Continental United States)
| Standard Service | Economy Service | Express Service |
|---|---|---|
| 6-10 Business Days | 3-6 Business Days | 2-4 Business Days |
| $5.99 | $14.99 | $19.99 |
Alaska & Hawaii
| Economy Service | Express Service |
|---|---|
| 5-6 Business Days | 3-4 Business Days |
| $19.99 | $29.99 |
Canada
| Standard Service | Express Service |
|---|---|
| 5-10 Business Days | 3-5 Business Days |
| $19.99 | $41.99 |
- Shipping to Canada involves higher charges and potential transit delays, as we are required to have items cleared through a broker.
- Canadian clients are responsible for payment of duties, taxes, brokerage fees, and customs fees. These fees must be paid upon the receipt of the shipment.
- Please be aware that the customer is liable for return shipping costs on packages that are sent back to us due to unexpected customs fees or the refusal of package.
- By placing an order with MontBell America the customer agrees and gives rights to MontBell America to charge duties, taxes, broker fees and customs fees to the customer's credit card if the customer does not pay these fees upon receipt of packages. All orders ship from our Distribution Center in Boulder, CO. MontBell.com can only ship orders to addresses in the United States and Canada.
- No P.O. Box, FPO or APO orders are accepted at this time.
Packages will ship within 1-2 business days from the date that your order is placed (Monday-Friday).
Montbell.com collects and remits sales tax in all applicable states. If the destination state imposes a sales tax we will collect and remit as instructed by the government.
Orders are not processed at our Distribution Center on the following Holidays:
New Year's Day
President's Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas
Please allow for an additional shipping time if your order is placed around these holidays.
Carrier information and a tracking number may be e-mailed to you once your online order has been processed and shipped.
Q:
How can I request a MontBell catalog?
A:
Please contact Montbell Customer Service.
Toll Free: 1-877-666-8235 Mon-Fri, 9:00 AM to 5:00 PM, MST
Catalogs are shipped twice a year and as new requests arrive, please expect 2-3 weeks for delivery, fulfillment subject to availability.
Toll Free: 1-877-666-8235 Mon-Fri, 9:00 AM to 5:00 PM, MST
Catalogs are shipped twice a year and as new requests arrive, please expect 2-3 weeks for delivery, fulfillment subject to availability.
Q:
Why do I see USA and Japanese sized items online?
A:
Please visit our About Us section to learn more about MontBell. MontBell is globally based in Osaka Japan, and nationally in Boulder, CO. Each season MontBell America, Inc. strives to develop and offer the finest lightweight clothing and equipment available. In addition to our nationally distributed US line, we also import a variety of Japanese sized items in limited numbers. The majority of these specialty items are featured within our Boulder, CO flagship store and some of these items are also available online. Please note* Japanese sized items fit differently, please carefully review the Japanese sizing chart or contact customer service if you are in need of sizing assistance. Unfortunately it is not possible to special order items from Japan.
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How do I know what size I need?
A:
Each item's online description will also contain the appropriate sizing chart for that item.
Please click here to view our North American sizing chart for men.
Please click here to view our North American sizing chart for women.
Please click here to view our Japanese sizing chart for men.
Please click here to view our Japanese sizing chart for women.
Please click here to view our North American sizing chart for men.
Please click here to view our North American sizing chart for women.
Please click here to view our Japanese sizing chart for men.
Please click here to view our Japanese sizing chart for women.
Q:
What is the MontBell Club, how do I become a member?
A:
You can become a MontBell Club Member simply by making a purchase via the MontBell online store or at a MontBell Flagship store. By becoming a MontBell Club Member, you will be eligible to accumulate points with every purchase, and then redeem points towards product discounts on future purchases. MontBell Club Members may also be eligible to receive email newsletters, and information regarding upcoming MontBell events.
Q:
Tell me about your World Patented Sleeping bags.
A:
Please click here to visit our Sleeping bag information page.
Q:
Can I special order items from Japan?
A:
No. Do to long timelines, quotas, potential import duties or restrictions it is not possible to special order MontBell items from Japan.
Q:
How do I apply to MontBell’s Professional Purchase Program?
A:
Click here to apply to our Professional Purchase Program.
